Shipping policy

Processing Time

• All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email.
• You will receive a notification once your order has been shipped.
• During peak seasons or high demand, processing times may be slightly extended.

Shipping Rates & Delivery Estimates

• Estimated delivery times vary depending on your location:
  
  • Domestic (Türkiye): 2–7 business days
  • International: 7–21 business days (depending on customs and carrier delays)
    

 

Please note: Delivery times are estimates and not guaranteed.

 

Customs, Duties, and Taxes (International Orders)

SoapyShop is not responsible for any customs fees, import duties, or taxes applied to your order. All charges imposed during or after shipping are the responsibility of the customer.

 

Damages and Issues

• Please inspect your order upon reception. If the item is defective, damaged, or you received the wrong product, contact us immediately at [aaaktemur@gmail.com].
• We will evaluate the issue and make it right through replacement, refund, or store credit.

 

Lost or Delayed Packages

SoapyShop is not responsible for delays caused by carriers or customs. If your package appears lost, please contact the carrier first, then reach out to us for further assistance.